FAQs
Our pillow’s Frequently Asked Questions. We know you have questions and we want to answer them as best as possible. If you don’t find your answer here, reach out to us by submitting a contact form on our “Contact Us” page.
How long does the silver stay in the product?
We engineer our Silverite™ products using high quality materials to provide excellent performance. Most users find they need to wash their Silverite™ products less frequently than conventional items and this extends the useful life of Silverite™ products. Depending on washing conditions the wash durability may vary, however most consumers report positive results through 25+ washings.
How does one wash the fabrics?
Each component of the Silverite™ system has specific wash requirements. Please refer to wash instructions on each product tag. Products that can be washed, should be washed using a cold water normal wash cycle in a typical home laundry machine. Do not wash kapok filled products.
What is the importance of silver in the fabrics?
Silver has long history of being a safe and effective antimicrobial. Many common odors are caused from by-products of bacteria so reducing odor on is one of the benefits of Silverite™ products. Silverite™ uses a silver platform to deliver excellent performance in a wide range of products.
Does the silver eventually wash out?
We engineer our Silverite™ products to deliver performance that gives you “Peace of Mind”. The silver will continuously move to the surface of the material during use. Although the level of silver in the product decreases over time, most users find they need to wash their Silverite™ products less frequently than conventional products. Depending on wash methods and use patterns most consumers report positive results through 25+ washings.
How safe is the silver infusion process?
Our process has been refined and perfected to produce Silverite™ products in a safe manner. The components and materials used to make our products have been carefully selected for safety and performance. Silver has many great properties which enhance the performance of Silverite™ products.
Can a person absorb too much silver?
Silverite™ products contain silver that is engineered to minimize absorption through skin contact while providing high value performance. Silver has a long history of being safely used in many applications such jewelry worn on the skin and piercings that penetrate the skin. Excessive exposure to silver can cause a skin discoloration called Argyria, however exposures that cause this condition are normally very high doses. Normal use of Silverite™ products should not cause argyria, so if any symptoms of skin discoloration occur discontinue use immediately until the source of the discoloration is determined.
Does the silver come off in the environment from the fabrics?
Silver is a naturally occurring precious metal. In nature, dissolved silver quickly complexes with sulfides and other common components of water creating compounds that reduce the environmental impact when compared to silver ions alone. Nature is amazing, so are our Silverite™ products.
(Silverite) 30-DAY REPLACEMENT POLICY FOR AUTHENTIC Silverite pillow PURCHASED FROM Silverite WEBSITE: Silverite warrants authentic Silverite branded products (“Product”) purchased directly from www.silveriteglobal.com to be free from defects in materials and workmanship under normal usage for the period of thirty (30) days from the date of purchase. This warranty does not cover: (a) normal wear and tear, (b) misuse or abuse, (c) accident or neglect, (d) contact with extreme heat, (e) altered or modified Product, or (f) any other acts by you which are not the result of any failure by Silverite or the Product. You must provide a copy of the receipt for purchase of the Product meeting the requirements of this limited warranty.
Silverite shall not be liable for any loss, cost, damage, or expense of any kind arising out of a breach of the warranty. Further, Silverite shall not be liable for any incidental, consequential, exemplary, special, or punitive damages, nor for any loss of revenue, profit or use, arising out of a breach of this warranty or in connection with the sale, maintenance, use, operation or repair of any Silverite product. In no event will Silverite be liable for any amount greater than the purchase price of a defective product.
This limited warranty is your exclusive remedy with respect to any defective Product, and applies to all Products purchased directly from www.silveriteglobal.com, by consumers in the United States or Canada. You must provide a copy of the receipt for purchase of the Product under this Limited Warranty. If you experience an issue with the Product while under this limited warranty, you will receive a replacement product of equal value.
Revised May 7th, 2020
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We assess a 10% restocking fee for all returns.
We cannot refund the following items:
- Rush Processing
- Personalized Gift Messages
- Shipping Costs
To complete your return, we require a receipt or proof of purchase. Please contact customerservice@silveriteglobal.com to file a return order.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@silveriteglobal.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@silveriteglobal.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You may use any shipping method to return to our fulfillment center.
If you are shipping an item over $30, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
In unlikely event you experience an issue with the Product under this limited warranty, please contact us at customerservice@silveriteglobal.com or call (888) 737-7590 so we can assist you.
*Please note that if the Product qualifies for replacement under this limited warranty, do NOT ship any products back to Silverite Global and follow instructions you will be given after you contact our customer service team.
